Manor Farm (Milton Keynes) Ltd uses Freetobook booking software to enable clients to make online bookings and to manage those bookings.
This document applies to the processing of personal data collected by Manor Farm-MK (“Us”, “We”, “Our”) in relation to an enquiry or provision of accommodation to a client (“You”).
Your Personal Data
Any data collected when an enquiry or booking is made for You ie name, address, telephone number and email along with any associated payment information and “names of any guests travelling with You”, this may also include your IP address, will be stored in the freetobook System in order to process Your booking. You may be contacted by Us in relation to Your booking and/or enquiry.
Your data is also stored after You have stayed but will be kept no longer than necessary in order to comply with legal obligations and for Us to welcome Your repeat business.
Data processed directly by third parties
If You provide payment information, this will be processed directly by secure PCI Level 1 compliant payment gateway providers.
In the context of providing booking software to Manor Farm-MK to facilitate online booking, freetobook and Manor Farm-MK shall together operate as joint data controllers for the processing of Your personal data.
In accordance with General Data Protection Regulation (GDPR), freetobook and Manor Farm-MK observe reasonable procedures to prevent unauthorised access and misuse of personal information. Appropriate business systems and procedures will be employed to protect and safeguard any personal information given. Security procedures and technical and physical restrictions for accessing and using the personal information on the servers will also used. Only authorised personnel will be permitted to access personal information in the course of their work.
Control of Your Personal Data
You have the right to access data that is stored by Us. You need to email or write to Us to request an overview of Your personal data.
If You believe that We are no longer entitled to use Your personal data or if you have any other questions about how Your personal information is used or about the Privacy Statement. You need to email or write to Us.
You may also be asked to send feedback after Your stay in order for Us to further improve Our service. Your email address will be used for this purpose. If You complete a review it may be posted on the property website, Facebook page, twitter or google plus. However, no identifying details will be attached to a review posting.
To Process Your information as described above, we rely on the following legal bases:
Performance of a contract. The storage of Your information may be necessary to perform the contract that You have with Us.
Legitimate Interests. We may use Your information for our legitimate interests, such as for administrative, fraud detection and legal purposes.
A cookie is a small amount of data that is placed in the browser of Your computer or on your mobile device. These cookies are used only to help you make a smooth booking and contain information like the date searched and language of booking. There is a difference between session cookies and persistent cookies. Session cookies will only exist until You close Your browser. Persistent cookies have a longer lifespan and are not automatically deleted once You close Your browser. We use persistent cookies in Google Analytics to analyse visitor traffic and behaviour.