COVID-19 STATEMENT

What We Are Doing

While we have always prided ourselves on high levels of cleanliness and service, we have added a few extra measures, listed below, to reassure our guests during this unsettling time.

Resting … it is our intention to rest all studios/apartments for 72hrs between guests.  It has been our policy for the past season to rent out rooms just once in the week, typically Monday-Friday, so a 72hr break between guests would be ‘normal’.

In the event turnround time prevents a 72hr rest, the incoming guest will be notified and a decision made accordingly.

Cleaning …  Government, PHE and UK Hospitality guidelines for cleaning of accommodation units will be regularly monitored and strictly followed.  The AA and Visit England Covid-19 cleaning protocol has been implemented.   

Disinfecting … In addition to all the obvious high touch areas such as door handles, light switches, kettle handle, taps etc, we will disinfect soft furnishings, carpets, skirting boards, hard floors using a Government approved virucidal disinfectant. 

nb: Milton disinfectant will be left in the studios for guests, with directions for appropriate use, together with liquid soap and paper towels.

Linen/Laundry … bedding (including pillow and mattress protectors), towels and tea towels left in the studio will be washed professionally where possible and at higher tempertaures and tumble dried if washed inhouse.  Decorative cushions/bed runners have been removed.

Staff … have been trained in the Prevention of Covid-19 and cleaning protocols relating to same, and wear appropriate PPE when onsite and cleaning.  Staff are kept up todate of all hygiene and safety recommendations and work is checked regularly.

Communication … we have an established messaging service, via the Freetobook booking software, that allows guests to communicate direct with ourselves via text or email and, critically, for both parties to be aware when messages have been read. 

Our communication is open 24hrs/day during stays.  

A digital guest guide book is available for each studio and works as a virtual assistant, offering guidance on anything from local services to kitchen equipment instructions and everything in between!  A link to this is sent to you prior to arrival.

Location … ///what3words has been a fantastic addition to the Manor Farm-MK administration taking new guests directly to the drive entrance and then on to their parking slot and studio door, thus facilitating an easy arrival.  All guests are encouraged to download the foc app prior to their stay and then use their chosen sat nav system (Google, Apple, Waze) for directions.

Access … the gated system can be operated remotely by a mobile phone, eliminating the need to use a keypad.  Guests supply us with their preferred mobile number prior to arrival which gets logged into the system for the duration of their stay.

Check-in … self check-in/check-out is standard at Manor Farm-MK, all details are relayed prior to arrival.

Account … accounts are remotely settled on the day of arrival using card details supplied to secure the booking. 

Food items … our exemplary hygiene standards for food preparation/dispensing, together with current Government and UK Hospitality guidelines, will continue to be followed.

If guests have any queries at any stage of their stay, we live on site, and are contactable on our 24hr mobile : 07768 870570.

To be read in conjunction with:
www.gov.uk/COVID-19 : cleaning of non-healthcare settings

https://www.gov.uk/guidance/working-safely-during-coronavirus-covid-19/hotels-and-other-guest-accommodation

UK Hospitality : Coronavirus advice for the hospitality industry
Updated : 24 June 2020