COVID-19 STATEMENT

What We Are Doing

While we have always prided ourselves on high levels of cleanliness and service, we have added a few extra measures, listed below, to reassure our guests.

Resting … studios/apartments will be rested for a total of 72hrs between guests.

Cleaning …  Government, PHE and UK Hospitality guidelines for cleaning of accommodation units will be strictly followed.  Milton disinfectant will be left in the studios for guests, with directions for appropriate use.  Additional soap and paper towels will also be available.

Linen/Laundry … bedding, towels and washing-up/cleaning items left in the studio will all be washed at the highest temperatures using commercial grade products. In addition – pillow protectors will be washed between guests.  A change of mattress protector, quilts and pillows is available on request.  Decorative cushions/bed runners will be removed.

Communication … we have an established messaging service, via the Freetobook booking software, that allows guests to communicate direct with ourselves via text or email and, critically, for both parties to be aware when messages have been read. Our communication is open 24hrs/day during stays.  A digital guest guide book for each studio will be available by summer 2020.

Location … ///what3words has been a fantastic addition to the Manor Farm-MK administration taking new guests directly to the entrance and then on to their studio.

Access … the gated system can be operated remotely by a mobile phone, eliminating the need to use a keypad.

Check-in … self check-in is standard at Manor Farm-MK, all details are relayed prior to arrival.

Food items … our exemplary hygiene standards for food preparation/dispensing, together with current Government and UK Hospitality guidelines, will continue to be followed.

Staff … will be kept up todate of all hygiene and safety recommendations.

If guests have any queries at any stage of their stay, we live on site, and are contactable on our 24hr mobile : 07768 870570.

To be read in conjunction with:
www.gov.uk/COVID-19 : cleaning of non-healthcare settings
UK Hospitality : Coronavirus advice for the hospitality industry
Updated : 28 April 2020